Watch the recording of Fiona, our Head of Marketing, as she asks Tim, Head of Growth at We Make Websites, some actionable website and customer retention focused questions:

1. What are the biggest mistakes you see ecommerce stores making with their websites?
2. What are your top three tips for merchants to improve customer retention?
3. How do you think a store can use a loyalty program to communicate their brand and create emotional connections?

Fiona and Tim