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Today, ecommerce is relevant to more shoppers than ever. It's never been more important to leverage online chatbots, customer loyalty and hyper-personalization in order to reach those shopping online.
In this episode of Ecommerce Espresso, we sat down with Derric Haynie, Chief Ecommerce Technologist at Ecommerce Tech, to discuss:
- Customer loyalty and retention strategies
- How to prioritize implementing new tech tools
- If live chat is right for your store and common mistakes to avoid
