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12 ecommerce trends for 2019

The year of the customer – 12 ecommerce trends for 2019 looks at the impact 2018 had on retail and brings together insights from 11 of our industry-leading technology partners. Each chapter shares actionable strategies that will help you to elevate your store in 2019. 

Contributing partners

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Chapters include:

  • LoyaltyLion: Earn loyalty by nurturing trust in 2019
  • ReCharge: Why adding subscriptions to an ecommerce store makes perfect sense in 2019
  • Shoelace: A journey your customers will remember in 2019
  • Omnisend: The move to omnichannel marketing automation: What to do when email just isn’t enough
  • Shopify Plus: Do more by working less in 2019
  • Okendo: Building customer communities
  • Brightpearl: The rise of omnichannel adoption for independent retailers
  • LimeSpot: Ecommerce sites using AI to outpace those without it
  • Gorgias: Changing the customer service department from a cost centre to a revenue generator
  • Justuno: Taking one-to-one communications to new channels in 2019
  • Searchanise: The future relationship between site search and AI
  • Klarna: Old ways to pay are so passé: 2019 and the rise of alternative payments

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