Loyalty Connect 2022

The leading virtual customer loyalty conference in ecommerce

Watch the customer loyalty conference on-demand 🎥 

Loyalty Connect brought experts and keynote speakers together to virtually share the trends set to build your customers’ loyalty and elevate your retention rates in 2022.

By attending, you’ll be able to learn, meet and do your job better with three panel discussions, ample networking, and opportunities to get all your loyalty-based queries solved. 

What was covered:

  • A welcome from LoyaltyLion’s CEO, Charlie Casey and Head of Marketing, Fiona Stevens
  • Chris Field, a former journalist for the Financial Times, Retail Week, and editor of Retail Connections magazine for 10 years, shared his Keynote talk on The Crisis That Will Transform Loyalty
  • 10 industry-leading marketers joined three panel sessions on 2022 loyalty and retention strategies
  • Customer loyalty experts answered loyalty and retention questions in two Ask Me Anythings
  • Attendees got to personally speak to our ecommerce experts in breakout sessions
  • The best Hall of Fame loyalty program examples from the past year

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📋 Agenda

Time (EST) Session Speakers
8:00 - 8:30 am Welcome to Loyalty Connect LoyaltyLion
8:30 - 9:00 am Keynote Speaker Chris Field, Chairman of Retail Connections and former Financial Times journalist
9:00 - 9:30 am Panel: How to survive and remain connected in the opt-out era


9:30 - 10:00 am Breakout rooms: Discussions with the panelists Nosto
10:00 - 11:00 am Loyalty Marketing AMA #1 & Kahoot Session LoyaltyLion
11:00 - 11:30 am Panel: Connecting to convert


11:30 am - 12:00 pm Breakout rooms: Discussions with the panelists Attentive
12:00 - 12:30 pm Hall of Fame 2021: Celebrating the true stars of customer loyalty and retention LoyaltyLion
12:30 - 1:00 pm Panel: Building long-term connections to retain


1:00 - 1:30 pm Breakout rooms: Discussions with the panelists Omnisend
1:30 - 2:00 pm Loyalty Marketing AMA #2 LoyaltyLion



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