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Did you know increasing customer retention by just 2% can have the same impact as reducing costs by 10%? Ecommerce is one of the fastest growing industries in the world, with competition growing by 13% each year. Barriers to entry have never been lower while acquisition challenges have never been greater.
Grab a copy of our quick guide to customer retention to find out:
- What you need to know about your existing customers
- Why successful retailers are focusing on reducing customer churn
- Three key tactics for improving customer retention